Frequently Asked Questions
Everything you need to know about our signature headwear and accessories.
How do I choose the correct size for a Ruslan Baginskiy hat?
To find your perfect fit, measure your head circumference horizontally across the middle of the forehead and around the back of the head. We recommend comparing your measurement in centimeters to our size guide found on each product page.
Where does Ruslan Baginskiy ship from and what are the delivery times?
All orders are handcrafted and shipped from our production facilities in Ukraine. International express shipping typically takes 5-10 business days, depending on your location and customs processing.
Are there any additional customs duties or taxes?
Orders shipped outside of Ukraine may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the checkout total.
What is your return and exchange policy?
We accept returns and exchanges on unworn items in their original packaging within 14 days of delivery. Please note that personalized items or special editions may be final sale.
How should I care for my straw or felt hat?
To maintain the shape and quality, store your hat in a box in a cool, dry place. Avoid contact with water and humidity. For felt hats, use a soft brush for cleaning; for straw hats, a slightly damp cloth can be used for surface marks.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay for a secure and seamless checkout experience.